Your privacy is how we keep the lobby running
We built dewa96 for players in Indonesia, and that means your personal data, payment history and account security sit at the centre of everything we do. This policy...
How we collect and use your information
When you open your account with dewa96, we ask for your name, email, phone and payment details so we can verify your identity, process your DANA, OVO, GoPay and QRIS transactions, and keep your lobby access secure. We also collect gameplay data—which games you open, how long you stay, your betting patterns—to improve the platform and spot potential fraud. In supported regions
where local law permits, we share anonymised gameplay trends with our live-dealer providers and slot partners to maintain fair gaming standards. Your data never leaves our secure servers without your consent, and we hold it only as long as your account remains active or law requires.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Questions about your privacy rights
Email Support
Contact our privacy team at [email protected] with any data requests, deletion questions or concerns about how we handle your account information.
In-App Privacy Centre
Head into your account settings to download your data, review what we've collected, and adjust your personal data preferences at any time.
Legal Compliance Line
For formal data-subject requests or privacy complaints in Indonesia, write to [email protected] with your account number and request type.
Why our privacy framework holds up
Encryption Standard
All payment flows—DANA, OVO, GoPay, QRIS—run on TLS 1.3 encryption. Your chip balance, withdrawal history and banking details are never...
Third-Party Audit
Our data-handling practices are reviewed annually by independent security auditors who verify compliance with Indonesian data protection guidelines.
Provider Agreements
Live casino, slot and sportsbook partners sign strict data-processing agreements. They cannot sell, share or monetise your gameplay data without...
Fraud Prevention
We use machine-learning models to detect suspicious login attempts, unusual betting patterns and payment anomalies—all to protect your account before...
Retention Policy
Account data is held for five years after closure per Indonesian corporate law. Payment records stay for seven years for...
Regional Compliance
We follow Indonesia's data sovereignty principles. Your information stays hosted on servers within Southeast Asia unless you explicitly request otherwise.
Our privacy stance across every page
| Homepage | Links to this policy in the footer; describes account opening without collecting data until you confirm. |
|---|---|
| Account Registration | Collects only essential identity data; explains each field before submission. No optional tracking until you toggle it on. |
| Payment Page | DANA, OVO, GoPay and QRIS flows are PCI-compliant; we do not store card numbers. Each transaction is tokenised for future use. |
| Live Dealer Rooms | Chat, bets and table feeds are encrypted end-to-end. Dealer video feeds are not recorded without your written consent in your region. |
| Sportsbook Markets | Betting activity and odds history are tied to your account only. We do not sell your sports preferences to third parties. |
| Slot Lobbies | Gameplay telemetry (spins, features triggered) stays within dewa96; slot providers see only aggregated win/loss ratios per game title. |
| Support Portal | All tickets are encrypted. Support staff access your conversation history only to resolve your issue, then the record is archived within 30 days. |
What shapes our privacy approach
Indonesia-First Data Design
We built the account flow around Indonesian payment norms: QRIS, DANA, OVO and GoPay. Your preferences are stored locally so you're not tracked across networks.
Transparent Collection Moments
Every time we ask for new data—email updates, phone verification, bonus opt-in—we tell you exactly why and how long we keep it before you confirm.
Player-Controlled History
Your gameplay data, betting records and reward history are always yours to review, download or delete from the privacy dashboard in your account settings.
Live Table Discretion
Chat logs in live dealer rooms are not shared with other players or external parties. Only you and our support team can see your session transcripts.
Sportsbook Anonymity
Your betting slips and market selections are never sold to odds compilers or syndicated to betting analysis firms. Your strategy stays private.
Breach Response Protocol
If we detect any unauthorised access to your account, we notify you within 24 hours via email and phone, then freeze affected payment methods until you reset.